Returns & Exchanges
At Succulents Box, we strive to ensure your greenery arrives in perfect condition; however, due to the perishable nature of live plants, we offer a 30-day satisfaction guarantee for replacements or refunds on damaged items.
Inspect Your Plants
Carefully unbox your succulents immediately upon arrival and check for any damage or health issues caused during transit.
Document the Issue
Take clear, high-resolution photos of the damaged plants and the shipping packaging to help us process your claim quickly.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the photos of your items.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement plant at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing